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Shipping Policy
We are pleased to offer worldwide shipping to nearly any address. However, please note that some products have restrictions and cannot be shipped to international destinations.
When you place an order online or through our customer service department, the estimated delivery time will depend on factors such as the destination, shipping method, and the time the order was placed.
Please note that due to the components of a simulator package (weight, size, material, fragile / non-fragile) some products will be shipped separately and have different arrival times.
Shipping Rates & Delivery Estimates
- * UK & EU Orders: £75 shipping fee
- * Worldwide Orders: £175 shipping fee
Processing Time: 1-2 business days
Delivery Time: 5 business days for non bespoke items. 2 - 4 weeks for bespoke enclosures.
Please note that delivery delays can occasionally occur. The times provided are estimates, and depending on product availability, your order may arrive earlier than expected.
Customs, Duties, and Taxes
Please be aware that Golf Butler is not responsible for any customs fees, taxes, or tariffs applied to your order. Any fees imposed during or after shipping are the responsibility of the customer.
Damages
Golf Butler is not liable for any products that are damaged or lost during shipping. If your order arrives damaged, please contact the carrier directly to file a claim. Be sure to retain all packaging materials and the damaged items for the claim process.
If you have any questions or need assistance with the delivery process, we are here to help! Feel free to contact us via email or through our Contact Form
Returns Policy
UK Returns
We offer a free 30-day return service for customers within the UK. If 30 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.
International Returns
For customers outside the UK, you are responsible for organizing the return of items to the address listed at the bottom of this page.
Return Eligibility:
To be eligible for a return:
- * The item must be unused and in the same condition as when you received it.
- * It must be in its original packaging.
- * No returns are offered on bespoke items, i.e. made to measure putting turf or bespoke sim enclosures.
- * Launch monitors must be unopened and unused in their original packaging. Any launch monitor that has been powered on or used is not eligible for return, even within the 30-day return window.
Large Items:
Any rolls of turf measuring over 1 meter in length when rolled must be returned by the customer to the address provided at the bottom of the page.
Return Process:
- * When returning your goods, please ensure the original order number is clearly written on the outer packaging. Packages without an order number will not be accepted and will be returned to the sender.
Exempt Goods:
Certain products cannot be returned:
- * Software Purchases: Any software where the license or activation key/code has been used or activated cannot be returned, even within the 30-day return period.
Proof of Purchase:
To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your returned item, we will notify you via email that we have received the return. You will also be informed whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- 1. Check your bank account again.
- 2. Contact your credit card company, as it may take some time before your refund is posted.
- 3. Reach out to your bank, as there is often a processing period before the refund is reflected.
If you’ve completed these steps and still haven’t received your refund, please contact us at info@golfbutler.net
Exchanges
We only offer exchanges if an item is defective or damaged. If you need to exchange an item for the same product, please email us at info@golfbutler.net
If you believe your launch monitor is damaged or defective, please note that it may need to be sent back to the manufacturer for testing and/or repair. During this time, Golf Butler cannot provide a replacement or loan until the manufacturer has fixed or replaced the item.
Shipping for Damaged/Defective Items
Shipping costs for returning damaged or defective items will be covered by us, provided the return is within the 30-day post-purchase window.
For any questions or to initiate a return, please contact us at info@golfbutler.net
We’re happy to help with any return or refund inquiries.
Terms of Service
1. Acceptance of Terms of Use and Amendments
By using or accessing this website, you agree to be bound by these Terms of Use. We may modify these Terms at any time without prior notice. You are responsible for reviewing these Terms periodically. If you use a specific service on the website, additional rules or guidelines may apply.
2. Our Service
Our website and services are provided "AS IS." We reserve the right to modify, suspend, or discontinue the website or its services without notice and without liability. We are not responsible for the timeliness, deletion, failure to store, or inaccuracy of any data or information.
3. Your Responsibilities and Registration Obligations
You may need to register on our site and provide accurate information. By registering, you agree to abide by these Terms of Use and any future modifications.
4. Privacy Policy
Any personally identifiable information collected during registration or use is governed by our Privacy Policy.
5. Registration and Password
You are responsible for maintaining the confidentiality of your password and account. You agree to notify us immediately if you become aware of any unauthorized use of your account.
6. Your Conduct
While using the website, you agree not to:
- * Provide or engage in any unlawful, harmful, abusive, or objectionable conduct.
- * Impersonate others or misrepresent your association with any person or entity.
- * Collect or harvest data about other users.
- * Use the website for commercial purposes such as spam or unauthorized advertising.
- * Provide content that violates intellectual property or other legal rights.
7. Third-Party Services
The website may feature goods and services from third parties. We are not liable for any dealings or interactions with these third parties.
8. Indemnification
You agree to indemnify us from any claims or demands, including legal fees, arising from your conduct, use of the website, or violations of these Terms.
9. Disclaimer of Warranties
Your use of the website and its services is at your own risk. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. We do not guarantee uninterrupted or error-free services.
10. Limitation of Liability
We are not liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use or inability to use the website, including but not limited to loss of profits, goodwill, or data.
11. Reservation of Rights
We retain all copyrights, trademarks, patents, and other proprietary rights in the website's content and services. You may not use our intellectual property without prior written consent.
12. Notification of Copyright Infringement
If you believe your intellectual property rights have been violated, contact our copyright agent at:
Email: info@golfbutler.net
13. Applicable Law
These Terms of Use are governed by the laws of the jurisdiction where our company is based. Any disputes shall be resolved exclusively in the courts located in that jurisdiction.
14. Miscellaneous
- * If any provision is found to be invalid, the remaining provisions will remain in full force and effect.
- * Failure to assert any right does not waive that right.
- * Claims arising from this website must be filed within one (1) year of the event in question.
- * We may assign our rights and obligations without notice.
15. Consent
By continuing to browse or use this website, you agree to these Terms of Use. If you do not agree, you must leave the website immediately.