Returns Policy
1. Return Window
We offer a 30-day return period from the date of purchase for eligible items.
2. Return Eligibility Criteria
- * Item must be unused and in original condition
- * Product must be in original packaging
- * All original tags and accessories must be intact
- * Proof of purchase is required
3. Non-Returnable Items
- * Personalized or custom-made products
- * Downloadable software or digital products
- * Opened or used electronic items
- * Intimate or hygiene-related products
4. Return Process
To initiate a return:
- * Contact our customer service within 30 days of purchase
- * Obtain a Return Merchandise Authorization (RMA) number
- * Include original receipt or proof of purchase
- * Securely package the item
5. Refund Method
Refunds will be processed to the original payment method within 5-10 business days after receiving and inspecting the returned item.
6. Shipping for Returns
- * Customers are responsible for return shipping costs
- * Return shipping must be trackable
- * We recommend using insured shipping
7. Exchanges
Exchanges may be available for:
- * Defective items
- * Size or color variations
- * Subject to stock availability
8. Condition of Returned Items
Items must be returned in the same condition as received. We reserve the right to refuse returns that do not meet our condition requirements.
9. Refund Exceptions
- * Items showing signs of use
- * Damaged packaging
- * Missing accessories
10. Product-Specific Restrictions
Certain products have specific return limitations:
- * Bespoke or custom-made items are not eligible for return
- * Launch monitors must remain unopened and unused
- * Software with activated licenses cannot be returned
11. Refund Processing
Upon receiving and inspecting returned items:
- * We will notify you via email about the return status
- * Approved refunds will be credited to the original payment method
- * Refund processing typically takes 5-10 business days
12. Missing or Delayed Refunds
If you haven't received your refund:
- * Verify with your bank or credit card company
- * Check for any processing delays
- * Contact our customer service if issues persist
13. Damaged or Defective Items
For items believed to be damaged or defective:
- * Contact customer service immediately
- * Some items may require manufacturer inspection
- * Replacement or repair subject to manufacturer's assessment
14. Shipping for Returns
- * Customers are responsible for return shipping costs, except for defective items
- * Use trackable shipping method
- * Include original order number on return package
15. Contact Information
For all return-related inquiries:
Email: returns@yourcompany.com
16. Policy Updates
We reserve the right to modify our returns policy at any time. The most current version will be available on our website.
17. Consent
By making a purchase, you acknowledge and accept the terms of this Returns Policy.