Returns Policy

UK Returns

We offer a free 30-day return service for customers within the UK. If 30 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.

International Returns

For customers outside the UK, you are responsible for organizing the return of items to the address listed at the bottom of this page.

Return Eligibility:

To be eligible for a return:

• * The item must be unused and in the same condition as when you received it.
• * It must be in its original packaging.
• * No returns are offered on bespoke items, i.e. made to measure putting turf or bespoke sim enclosures.
• * Launch monitors must be unopened and unused in their original packaging. Any launch monitor that has been powered on or used is not eligible for return, even within the 30-day return window.

Large Items:

Any rolls of turf measuring over 1 meter in length when rolled must be returned by the customer to the address provided at the bottom of the page.

Return Process:

• * When returning your goods, please ensure the original order number is clearly written on the outer packaging. Packages without an order number will not be accepted and will be returned to the sender.

Exempt Goods:

Certain products cannot be returned:

• * Software Purchases: Any software where the license or activation key/code has been used or activated cannot be returned, even within the 30-day return period.

Proof of Purchase:

To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your returned item, we will notify you via email that we have received the return. You will also be informed whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

• 1. Check your bank account again.
• 2. Contact your credit card company, as it may take some time before your refund is posted.
• 3. Reach out to your bank, as there is often a processing period before the refund is reflected.

If you’ve completed these steps and still haven’t received your refund, please contact us at info@golfbutler.net

Exchanges

We only offer exchanges if an item is defective or damaged. If you need to exchange an item for the same product, please email us at info@golfbutler.net

If you believe your launch monitor is damaged or defective, please note that it may need to be sent back to the manufacturer for testing and/or repair. During this time, Golf Butler cannot provide a replacement or loan until the manufacturer has fixed or replaced the item.

Shipping for Damaged/Defective Items

Shipping costs for returning damaged or defective items will be covered by us, provided the return is within the 30-day post-purchase window.

For any questions or to initiate a return, please contact us at info@golfbutler.net

We’re happy to help with any return or refund inquiries.